$6.01B $6,012,923,605 awarded in cash!

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Pier 1 Deals and Information Reviews Shipping and Return Policy

3.0 out of 5 star rating.

(3) total reviews. Write a Review See Reviews

+ Up to 5.00% Cashback

Link Off Shop Now (opens in new window) Store conditions See Store Details ▼ See Less Details ▲

Shipping and Return Policy

Standard Shipping


Order By


  • Continental US
  • Any time
  • 5-10 business days

Pier 1 Reviews

3.0 out of 5 star rating.

(3) total reviews. Write a Review

Store Conditions

* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for cashback on SHOP.COM.

Pier 1 Deals and Information Reviews Shipping and Return Policy

3.0 out of 5 star rating.

(3) total reviews. Write a Review See Reviews

Write a Review

"Love love love this store. My local one closed a year ago, but I don't mind the 20 minute drive to another location. So worth the drive. The sales staff will spend as much time as you need to help you select or match things. I check out everthing I'm going to buy, then click on Shop.com and get Cashback on my order. "

5 out of 5 star rating.

- by KarenB 

on February 13, 2020

Response from Customer Service on "02/14/2020"

"Dear Valued Customer,

Thank you for sharing this wonderful experience with us. It’s great to know that you are satisfied with the stores we are partnered with, and enjoying the cashback benefits. Please continue to stay in tune with our updates and www.shop.com as we are always adding to our catalog.

If you would like to call us directly, Preferred Customers please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

Have a wonderful day!

"I purchased two lamps online & they arrived promptly. The quality is slightly better than what I expected at that price. Free shipping is a plus. But what I'm most impressed is the care they took in packaging. Great quality boxes & generous bubble wrap-the lamps are in perfect condition. Taking care of the detail is surely good customer service."

5 out of 5 star rating.

- by Pui YingW 

on May 31, 2013

" Shanghai Queen Headboard $299.95 $269.99 "

0 out of 5 star rating.

- by MaggieC 

on April 16, 2013

Detailed Shipping Tables


Destination = Basic Delivery time and rates

Surcharges & Availability: Additional shipping surcharges may apply to items that are large, bulky or require special packaging. The surcharge amount, if applicable, will appear on product detail pages and at checkout. Home delivery is available in the 48 contiguous United States. Delivery: You can usually expect delivery within 5-7 business days from order date (business days are Monday-Friday, excluding holidays). You'll receive an email with tracking information when your order is shipped.

Shipping Time = Orders should arrive in 5-10 business days.

Order Total

$0.00 - $15.00


$15.01 - $25.00


$25.01 - $35.00


$35.01 - $50.00


$50.01 - $75.00


$75.01 - $100.00


$100.01 - $125.00


$125.01 - $150.00


$150.01 - $200.00


$200.01 and up


Return Policy Details

Returns & Exchanges Whether you shop online or in our stores, you can return your purchase at any Pier 1 Imports store within 45 days of the purchase date. It's fast, easy and, for online purchases, requires only your emailed receipt and credit card. Once you're in our store, our associates will be happy to help with everything. Find the closest Pier 1 Imports store here. For returns made in our stores: For merchandise in its original condition, we will provide an exchange or refund in the original form of payment with your original or emailed receipt. If your receipt is older than 45 days, your purchase can be exchanged or we'll issue a store credit for the current selling price. Without a receipt, if you have a valid photo ID, we'll provide an exchange or store credit for the current selling price. This excludes specifically labeled merchandise, which may only be returned with your receipt. For returns of a store purchase, cash refunds are subject to store funds availability and may be paid via mail as a corporate-issued check. Except for seasonal merchandise, we will offer a one-time sale price adjustment, limited to 14 days from purchase date. Original or emailed receipt is required. All sales final on merchandise purchased "as-is" or with a "damage" discount. Shipping, surcharges, delivery and handling fees are non-refundable. For returns made via parcel carrier: To ship returns, you'll need to contact our Customer Relations team for a shipping label, return authorization number and help with packing instructions. Call 1-800-245-4595 for assistance. Return shipping fees, plus any applicable oversize surcharge fees, will be deducted from the total refund. Shipping, surcharges, delivery and handling fees are non-refundable. Because of the fragile nature of many Pier 1 items, extra care should be taken to ensure that a package arrives at our processing center in the same condition as you received it. Our Customer Relations team can provide detailed packing advice. Return shipments may take up to 14 business days to process.


Pier 1 Online searches out the world's most gifted artisans, finds and develops fashion-forward trends, and handcrafts exclusive products all with you specifically in mind. We're all about presenting new ways of seeing and experiencing your home--we are homebodies. The newly re-launched online store offers holiday and seasonal items, furniture, pillows and cushions, dining and entertaining items, décor, lighting and candles, rugs, curtains, bed and bath items, and outdoor items.

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