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PureCostumes Shipping and Return Policy

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Shipping and Return Policy

Standard Shipping

Address

Order By

Arrive

  • Continental US
  • Any time
  • 5-8 business days

Next Day Shipping

Address

Order By

Arrive

  • Continental US
  • 11:00 AM PST
  • 2-3 business days

2 Day Shipping

Address

Order By

Arrive

  • Continental US
  • 11:00 AM PST
  • 3-4 business days

3 Day Shipping

Address

Order By

Arrive

  • Continental US
  • 11:00 AM PST
  • 4-5 business days

Description

We are the neighbors who look after your yard when you’re out of town, your favorite teacher from 4th grade who made learning fun, your best friend’s mother who always had an endless supply of cookies. In other words, we’re here to make life easier for you. With years of experience in the Halloween costumes industry, we’re here to help you look and feel your best so that you can relax and have fun, no matter what the occasion is. Whether you’re dressing up for Halloween, Christmas, Mardi Gras, your daughter’s graduation party, or your son’s birthday bash, you can count on us to have what you need when you need it. Remember, here at PureCostumes.com, it’s not about us. It’s about you.

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Customer Service:

Customer Service Email: support@purecostumes.com

Store Conditions

* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for cashback on SHOP.COM.

Tax Info

Tax will be applied in the following locations:

  • CA

PureCostumes Shipping and Return Policy

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Detailed Shipping Tables

Standard

Destination = Basic Delivery time and rates

Standard

Shipping Time = Orders should arrive in 5-8 business days.

Pounds
Rate

0 - 1

$8.24

1.01 - 2

$8.49

2.01 - 3

$8.74

3.01 - 4

$8.99

4.01 - 5

$9.24

5.01 - 6

$9.49

6.01 - 7

$9.74

7.01 - 8

$9.99

Additional

$10.25 each

Next Day

Destination = Basic Delivery time and rates

Next Day

Shipping Time = If you order by 11:00 AM PST it should arrive in 2-3 business days.

Pounds
Rate

0 - 1

$28.49

1.01 - 2

$33.99

2.01 - 3

$39.49

3.01 - 4

$44.99

4.01 - 5

$50.49

5.01 - 6

$55.99

6.01 - 7

$61.49

7.01 - 8

$66.99

Additional

$72.49 each

2 Day

Destination = Basic Delivery time and rates

Two Day

Shipping Time = If you order by 11:00 AM PST it should arrive in 3-4 business days.

Pounds
Rate

0 - 1

$17.99

1.01 - 2

$22.99

2.01 - 3

$27.99

3.01 - 4

$32.99

4.01 - 5

$37.99

5.01 - 6

$42.99

6.01 - 7

$47.99

7.01 - 8

$52.99

Additional

$57.99 each

3 Day

Destination = Basic Delivery time and rates

Three Day

Shipping Time = If you order by 11:00 AM PST it should arrive in 4-5 business days.

Pounds
Rate

0 - 1

$13.99

1.01 - 2

$17.99

2.01 - 3

$21.99

3.01 - 4

$25.99

4.01 - 5

$29.99

5.01 - 6

$33.99

6.01 - 7

$37.99

7.01 - 8

$41.99

Additional

$45.99 each

1. CONTACT US - Ask us for a Return Authorization number. You can submit an online form, send us an email, or give us a call.
2. SEND IT BACK - Send your item(s) back. Remember to include your emailed Return Authorization form inside.
3. WAIT FOR REFUND - Most returns are processed within 2 weeks from the day that we get it back. We will send you an email confirmation when a refund is issued.

You cannot return your item if:
- It has been more than 30 days since you received it.
- You used or altered it in any way. (Trust us, we can tell, no matter how minimal it is.)
- You opened a sealed package. (Things are sealed to keep them clean; let’s keep it that way.)
- It became damaged after you tried it on. (See #2.)

Restocking Fees
A 20% restocking fee will be applied if you:
- Received free shipping.
- Return your item(s) without an RA number.
- Return 6 or more of the same item (even if it’s in different sizes).

Undeliverable/Refused Packages
A $12 charge will be automatically be applied to all packages that are undeliverable or refused for any reason.

Shipping Charges
Return shipping charges must be paid for by the customer. All original shipping charges are nonrefundable.

What if it’s a defect?
If your order arrives damaged or with defects, please contact us immediately. All damages or defects must be reported to us within 10 business days from the day you receive your package.

What if I want to do an exchange?
To conduct an exchange, please place a new order, then follow the returns process above.

How long does it take?
Returns are normally processed within 2 weeks of receiving your package. However, during our peak season (September and October) your return may take up to 4 weeks to process.

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