Rastelli's Reviews Shipping and Return Policy

4.0 out of 5 star rating.

(12) total reviews. Write a Review See Reviews

+ Up to 9.00% Cashback

Store conditions See Store Details ▼ See Less Details ▲

Shipping Promotions & Offers

Free Standard Shipping on orders from Rastelli's.

Now thru December 30, 2026, Rastelli's is offering FREE SHIPPING on all orders to the Continental US (unless additional per product charge by merchant has been add for large/bulky/heavy items. Any adjustment will show in cart and checkout)

Due to shipping limitations our perishable items can only ship Mon-Wed prior to 12:00pm EST. Anything ordered after that time will ship the following Monday. IMPORTANT: Please do not ship orders to a business address as UPS may attempt delivery after hours.Please contact Rastelli’s if you do not receive your package within 2 business days of receiving the tracking number in your order status email from SHOP.COM.

How to Cook Rastelli’s Premium Meats & Seafood

Rastelli's and SHOP.COM have partnered together to teach you how to cook Rastelli's high quality, sustainable and premium meats & seafood. Check out our tips & tricks below!

Cooking & Carving the Perfect Roast

The Perfect Summer BBQ

The Health Benefits of Sustainable Seafood

How to Cook the Perfect Steak from Home

Shipping and Return Policy

Standard Shipping

Address

Order By

Arrive

Continental US
Any time
5-7 business days

Customer Service:

Phone: 856-214-4325

Customer Service Email: [email protected]

Rastelli's Reviews

4.0 out of 5 star rating.

(12) total reviews. Write a Review

Store Conditions

* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for cashback on SHOP.COM.

Tax Info

Tax will be applied in the following locations:

Rastelli's Reviews Shipping and Return Policy

4.0 out of 5 star rating.

(12) total reviews. Write a Review See Reviews

Write a Review

"Very good meats."

5 out of 5 star rating.

- by Anonymous

on November 30, 2022

"I love the reliably high quality product we get from Rastellis! Even on the west coast we get prompt delivery and we just love the salmon burgers in particular. One question- can you guys make the organic chicken that is available on your website available on our Shop.com site? For some reason I can't find any of your organic options on Shop.com!"

5 out of 5 star rating.

- by ElaineN

on June 18, 2022

Response from Customer Service on "06/19/2022"

"Dear Valued Customer,

Thank you for contacting Market America|Shop.com. Your feedback is very important to us! We will forward your suggestion to the appropriate team for further review.

If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST
"

"Absolutely the best quality of meat and delivered right to your door"

5 out of 5 star rating.

- by EddieA

on January 4, 2022

Response from Customer Service on "01/06/2022"

"
Dear Valued Customer,

Thank you for sharing this wonderful experience with us. It is great to know that you are satisfied with the products and service. Please continue to visit www.shop.com. We are always adding to our catalog.

If you would like to call us directly, Preferred Customers please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

Have a wonderful day!
"

"This was our first time ordering from Rastelli's. We are very pleased with the quality and taste of the steaks, and chicken breasts. Will definitely reorder."

5 out of 5 star rating.

- by MARILYNE

on May 12, 2020

Response from Customer Service on "05/13/2020"

"Dear Valued Customer,

Thank you for sharing this wonderful experience with us. It’s great to know that you are satisfied with the product. Please continue to visit shop.com as we are always ahead in offering fresh and quality meats.

If you would like to call us directly, Preferred Customers please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

Have a wonderful day!
"

"Excellent quality food delivered to your door.
I experienced fast shipping which is so important with fresh meats. The salmon was like it was brought right off the boat.
I also ordered the prime rib and it was fabulous.
"

5 out of 5 star rating.

- by maryc

on January 4, 2020

Response from Customer Service on "01/06/2020"

"
Dear Valued Customer,

Thank you for sharing your shopping experience with us, as your feedback helps other customers shop with confidence! We are happy to know that you are satisfied with the services and products. Please continue to check shop.com for new products and more ways to save.

If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

Have a wonderful day!
"

"Recently purchased the Poultry Pack (Chicken and Turkey)
This is some of the best chicken we have ever had.
The BREAST are trimmed to perfection - never any waste.
The ground turkey and chicken is very fresh and flavor-full.
Highly recommended."

5 out of 5 star rating.

- by KennethA

on September 30, 2019

"Amazing FOOD!"

5 out of 5 star rating.

- by EddieA

on May 8, 2019

"I wrote a review on the Sirloin steaks several week ago - Complaining about the tasteless tough product.

I am now writing an updated review.
First the Company responded the next day and volunteered to send us 6 filet mignon steaks (no cost)
We have tried these replacement steaks and have to revise our earlier review.
The replacements were tender and very tasty - definitely will reorder
Doug Pettit
"

4 out of 5 star rating.

- by SuzanneB

on March 28, 2021

Response from Customer Service on "03/29/2021"

"Dear Valued Customer,

Thank you for sharing this wonderful experience with us. It’s great to know that you are satisfied with the products our partner Rastelli has to offer.

Please continue to visit shop.com. We are always ahead in offering fresh and quality products.

If you would like to call us directly, Preferred Customers please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST. Have a wonderful day
"

"I have loved all the products I have purchased except the ground beef. I have bought ground beef twice, thinking that the first experience was just a bad batch. Both purchases I found had some of the same issues. I found that the ground beef had hard pieces in it (not sure what they were), and it was very tough. I have tried this product twice, and I don't think I will order it again. I have enjoyed the other products, salmon, ground chicken, chicken breast and thighs, and steaks. "

4 out of 5 star rating.

- by Anonymous

on May 1, 2020

Response from Customer Service on "05/02/2020"

"Dear Valued Customer,

Thank you for contacting Market America|Shop.com. Thank you for your feedback! It is important to us and therefore we will forward your suggestion to the appropriate team for further review.
"

"We bought the sirloin steaks.
They are tough as shoe leather
They have no taste.

I have been cooking steaks personally and professionally for many years - i tried several different methods of preparation.
All the same - no taste.
I never expect Sirloin to be tender as filet but these but, expect good flavor.
"

1 out of 5 star rating.

- by SuzanneB

on February 23, 2021

Response from Customer Service on "02/26/2021"

"Dear Valued Customer,

Thank you for contacting Market America|Shop.com. We sincerely apologize the product is not satisfactory.

One of our customer service experts will also reach out and assist you in resolving this matter.

If you would like to call us directly, Preferred Customers please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

Have a wonderful day!

"

"Your sirloin steaks and beef patties are extremely tough. From the regular packages and also those from the organic chicken and beef package."

1 out of 5 star rating.

- by Anonymous

on September 8, 2020

Response from Customer Service on "09/09/2020"

"Dear Valued Customer,

Thank you for contacting Market America|Shop.com. We sincerely apologize for the inconvenience with this order. We have corrected matters on our end to make sure that future experiences are better.

One of our customer service experts will reach out and assist you in resolving this matter.

If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

"

"ready-made meals were delivered AFTER the expiration date on package "

1 out of 5 star rating.

- by SUSANK

on May 26, 2020

Response from Customer Service on "05/29/2020"

"Dear Valued Customer,

Thank you for contacting Market America|Shop.com. We sincerely apologize for the expired product received. We are working to resolve the issue as quickly as possible.

One of our customer service experts will reach out to you and gather further details.

If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

"

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Detailed Shipping Tables

Standard

Destination = Basic Delivery time and rates

Due to shipping limitations our perishable items can only ship Mon-Wed prior to 12:00pm EST. Anything ordered after that time will ship the following Monday.IMPORTANT: Please do not ship orders to a business address as UPS may attempt delivery after hours.
Please contact Rastelli’s if you do not receive your package within 2 business days of receiving the tracking number in your order status.

Shipping Time = Orders should arrive in 5-7 business days.

Order Total

Rate

$0.00 and up

$12.99

Return Policy Details

If we haven’t delivered in any way, we want to know about it!

Our customers come above all else. That’s how it’s always been for us. Contact us within 21 days of your shipment, and we’ll refund all or a portion of your shipment depending on the circumstances.

Description

Holiday Shipping Guidelines

Order Deadline for Christmas Delivery: All orders must be placed by Sunday, December 15th to ensure delivery by Christmas.
Shipping Blackout Period: Due to Christmas and New Year’s Day falling on Wednesdays this year, we will have a limited shipping period from December 23rd to January 2nd. During this time, standard shipping will not be available to anyone outside of the following states: NJ, PA, DE, MD, NY, VA, and CT. Any orders placed with standard shipping will be held by Rastelli’s and resume normal shipping on January 6th, 2025.

Meet America's Personal Butcher™, Ray Rastelli, Jr. What started as a one-room butcher shop in South Jersey over 45 years ago has evolved into a global mission to bring great food to great people around the world. Thanks for giving us a seat at your table.

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