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Sim Supply Reviews Shipping and Return Policy

4.0 out of 5 star rating.

(10) total reviews. Write a Review See Reviews

+ Up to 5.00% Cashback

Store conditions See Store Details ▼ See Less Details ▲

Shipping Promotions & Offers

Now thru November 04, 2025, Sim Supply is offering FREE SHIPPING on all orders to the Continental US (unless additional per product charge by merchant has been add for large/bulky/heavy items. Any adjustment will show in cart and checkout)

Free Standard Shipping on All orders.

Free Shipping on Selected Items

Sim Supply Offers free standard shipping on many of their items, some items do not qualify so look for "Free Shipping".

Cashback Details

  • 5.0% Cashback

    • Business
    • Clothes
    • Collectibles
    • Crafts
    • Garden
    • Home Store
    • Jewelry
    • Party Supplies
    • Pet Supplies
    • Posters
    • Shoes
    • Sports and Fitness
    • Sports Fan Shop
    • Tools
    • Toys
    • Travel
    • Auto
    • Baby
    • Books
  • 4.0% Cashback

    • Computers|Blank Media
    • Computers|Webcams
    • Computers|Batteries & Power Supplies
    • Computers|Cables & Interconnects
    • Computers|Computer Cable Adapters
    • Computers|Keyboards, Mice & Accessories
    • Computers|Laptop Accessories
    • Computers|Monitor Accessories
    • Computers|Printer Ink & Toner
    • Computers|Tablet & eBook Reader Accessories
    • Cameras
  • 3.0% Cashback

    • Food and Drink
  • 2.0% Cashback

    • Computers|Scanners
    • Computers|Input Devices
    • Computers|Desktop Components
    • Computers|Hard Drives & Storage
    • Computers|Networking
    • Computers|Printers
    • Computers|Tablet Computers & eBook Readers
    • Electronics
    • Computers|Monitors
    • Computers|Laptop Computers

Shipping and Return Policy

Standard Shipping

Address

Order By

Arrive

  • Continental US
  • Any time
  • 4-7 business days

Customer Service:

Phone: 218-262-6125

Customer Service Email: [email protected]

Sim Supply Reviews

4.0 out of 5 star rating.

(10) total reviews. Write a Review

Store Conditions

* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for cashback on SHOP.COM.

Tax Info

Tax will be applied in the following locations:

  • AL,
  • AR,
  • AZ,
  • CA,
  • CO,
  • CT,
  • DC,
  • FL,
  • GA,
  • HI,
  • IA,
  • ID,
  • IL,
  • IN,
  • KS,
  • KY,
  • LA,
  • MA,
  • MD,
  • ME,
  • MI,
  • MN,
  • NC,
  • ND,
  • NE,
  • NJ,
  • NM,
  • NV,
  • NY,
  • OH,
  • OK,
  • PA,
  • PR,
  • RI,
  • SC,
  • SD,
  • TN,
  • TX,
  • UT,
  • VA,
  • VT,
  • WA,
  • WI,
  • WV,
  • WY

Sim Supply Reviews Shipping and Return Policy

4.0 out of 5 star rating.

(10) total reviews. Write a Review See Reviews

Write a Review

"Great seller . Had an issue with a listing they handled it quickly and professionally . Would definitely shop Sim Supply in the future. "

5 out of 5 star rating.

- by BillyH 

on February 14, 2024

"Love their items"

5 out of 5 star rating.

- by SCIENTIFIC·A 

on July 10, 2020

Response from Customer Service on "07/10/2020"

"Dear Valued Customer,

Thank you for sharing this wonderful experience with us. It’s great to know that you are satisfied with the product and service. Please continue to visit www.shop.com as we are always adding to our catalog.

If you would like to call us directly, Preferred Customers please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

Have a wonderful day!
"

"This is a 5 star operation for sure. I ordered an item but when it came it was not as described and so I could not use it for the application I needed it for. I was a bit concerned about returning it because I ordered it from shop.com but the return directed me to Sim Supply and I thought I'd have trouble but I was completely wrong. Wayne, at Sim Supply, was great, he understood my problem and issued me a refund on the spot. I am so grateful when I encounter such responsive customer service. I would not hesitate to do business with Sim Supply in the future. "

5 out of 5 star rating.

- by CarolE 

on May 14, 2020

Response from Customer Service on "05/15/2020"

"Dear Valued Customer,

Thank you for sharing this wonderful experience with us. It’s great to know that you are satisfied with the stores we are partnered with. Please continue to stay in tuned with our updates and www.shop.com as we are always adding to our catalog

If you would like to call us directly, Preferred Customers please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

Have a wonderful day!
"

"My order was delivered promptly and undamaged"

5 out of 5 star rating.

- by WilliamP 

on December 21, 2017

"First time we used them. Really appreciated free shipping. Product as described and SIM Supply shipped as promised. Nothing not to like! Thank you."

5 out of 5 star rating.

- by Anonymous 

on October 19, 2017

"great place to supply your sims"

4 out of 5 star rating.

- by Anonymous 

on June 5, 2020

Response from Customer Service on "06/05/2020"

"Dear Valued Customer,

Thank you for sharing this wonderful experience with us. It’s great to know that you are satisfied with the product and service. Please continue to visit www.shop.com as we are always adding to our catalog.

If you would like to call us directly, Preferred Customers please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

Have a wonderful day!
"

"Good tools"

4 out of 5 star rating.

- by JohnS 

on June 4, 2020

Response from Customer Service on "06/04/2020"

"Dear Valued Customer,

Thank you for sharing this wonderful experience with us. It’s great to know that you are satisfied with the product and service. Please continue to visit www.shop.com as we are always adding to our catalog.

If you would like to call us directly, Preferred Customers please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.

Have a wonderful day!
"

"to supply your sims"

4 out of 5 star rating.

- by JohnS 

on April 7, 2020

"There should be free shipping with orders over a certain dollar amount. "

3 out of 5 star rating.

- by Anonymous 

on February 7, 2020

Response from Customer Service on "02/10/2020"

"
Dear Valued Customer,

Thank you for contacting Market America|Shop.com. Thank you for your feedback! It is important to us and therefore we will forward your suggestion to the appropriate team for further review.

If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST.
"

"Placed an order ( product was in stock) , got an email stating when it would arrive. The day it was supposed to arrive which was over a week. I got an an email they were out of stock. "

1 out of 5 star rating.

- by MarkB 

on March 18, 2020

Response from Customer Service on "03/19/2020"

"Dear Valued Customer. Thank you for your feedback which is always valuable and very much appreciated. We are sorry for the delay you experienced. However, sellers are overwhelmed at this point with customers ordering toilet paper and It takes time to get to everyone and to determine what they can and cannot get from their suppliers. Again, our apologies. If you would like to call us directly, please feel free to contact us at 1-866-420-1709 Monday-Friday between the hours of 9:00 a.m.-9:00 p.m. EST."


Detailed Shipping Tables

Standard

Destination = Basic Delivery time and rates

Standard Ground Shipping

Shipping Time = Orders should arrive in 4-7 business days.

Pounds
Rate

0 - 1

$8.45

1.01 - 2

$9.13

2.01 - 3

$9.81

3.01 - 4

$10.49

4.01 - 5

$11.17

5.01 - 6

$11.85

6.01 - 7

$12.53

7.01 - 8

$13.21

8.01 - 9

$13.89

9.01 - 10

$14.57

10.01 - 11

$15.25

11.01 - 12

$15.93

12.01 - 13

$16.61

13.01 - 14

$17.29

14.01 - 15

$17.97

15.01 - 16

$18.65

16.01 - 17

$19.33

17.01 - 18

$20.01

18.01 - 19

$20.69

19.01 - 20

$21.37

20.01 - 21

$22.05

21.01 - 22

$22.73

22.01 - 23

$23.41

23.01 - 24

$24.09

24.01 - 25

$24.77

25.01 - 26

$25.45

26.01 - 27

$26.13

27.01 - 28

$26.81

28.01 - 29

$27.49

29.01 - 30

$28.17

30.01 - 31

$28.85

31.01 - 32

$29.53

32.01 - 33

$30.21

33.01 - 34

$30.89

34.01 - 35

$31.57

35.01 - 36

$32.25

36.01 - 37

$32.93

37.01 - 38

$33.61

38.01 - 39

$34.29

39.01 - 40

$34.97

40.01 - 41

$35.65

41.01 - 42

$36.33

42.01 - 43

$37.01

43.01 - 44

$37.69

44.01 - 45

$38.37

45.01 - 46

$39.05

46.01 - 47

$39.73

47.01 - 48

$40.41

48.01 - 49

$41.09

49.01 - 50

$41.77

50.01 - 51

$42.45

51.01 - 52

$43.13

52.01 - 53

$43.81

53.01 - 54

$44.49

54.01 - 55

$45.17

55.01 - 56

$45.85

56.01 - 57

$46.53

57.01 - 58

$47.21

58.01 - 59

$47.89

59.01 - 60

$48.57

60.01 - 61

$49.25

61.01 - 62

$49.93

62.01 - 63

$50.61

63.01 - 64

$51.29

64.01 - 65

$51.97

65.01 - 66

$52.65

66.01 - 67

$53.33

67.01 - 68

$54.01

68.01 - 69

$54.69

69.01 - 70

$55.37

70.01 - 71

$56.05

71.01 - 72

$56.73

72.01 - 73

$57.41

73.01 - 74

$58.09

74.01 - 75

$58.77

75.01 - 76

$59.45

76.01 - 77

$60.13

77.01 - 78

$60.81

78.01 - 79

$61.49

79.01 - 80

$62.17

80.01 - 81

$62.85

81.01 - 82

$63.53

82.01 - 83

$64.21

83.01 - 84

$64.89

84.01 - 85

$65.57

85.01 - 86

$66.25

86.01 - 87

$66.93

87.01 - 88

$67.61

88.01 - 89

$68.29

89.01 - 90

$68.97

90.01 - 91

$69.65

91.01 - 92

$70.33

92.01 - 93

$71.01

93.01 - 94

$71.69

94.01 - 95

$72.37

95.01 - 96

$73.05

96.01 - 97

$73.73

97.01 - 98

$74.41

98.01 - 99

$75.09

99.01 - 100

$75.77

Additional

$0.68 each

Return Policy Details

Return Policy

  • Returns for products purchased must be received within 30 days from the date of receipt. The returned product must be in the original packaging, unused, undamaged and in saleable condition.

  • Please contact customer support in order to obtain a return authorization number (RMA) prior to sending back the product.  
  • ** Be sure to include your order number to make sure that we can refund your account.
  • If the return is due to damage, or an incorrect shipment please contact us with a photo of the product, we will arrange for the items to be picked up, and issue a full refund if we cannot deliver the item(s) correctly, and in good condition.
  • If the return is due to an item that was ordered incorrectly, or is simply no longer needed, customer support may ask you to ship it to us at your expense, and we will issue a refund less the cost of shipping the item to you.

  • Food: Sale of food items are final, and cannot be returned to our warehouse in the interest of public safety.  If you have an issue with an item please contact our customer service team to help resolve the issue.
  • Power Equipment: (trimmers, mowers, chain saws, etc.) All sales on power equipment are final. Warranty issues with all power equipment must be addressed through the manufacture. If you are having trouble contacting the manufacture, or are not satisfied with a manufactures service, please contact us.

 

Returns for products purchased must be received within 30 days from the date of purchase. The returned product must be in the original packaging, unused, undamaged and in saleable condition

Description

SIM Supply, Inc. is located in Hibbing, Minnesota. We are located in the "Iron Range" and we know how critical delivering products to our customers can be. That is why we have direct relationships with over 9,000 manufacturers and suppliers stocking over 700,000 items. Our strategically located distribution centers allow us to deliver most in stock items within 2 - 3 business days anywhere within the continental United States.

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