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  Soled

Soled Shipping and Return Policy

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+ Up to 8.00% Cashback

Store conditions See Store Details ▼ See Less Details ▲

Shipping Promotions & Offers

Now thru June 20, 2025, Soled is offering FREE SHIPPING on all orders to the Continental US (unless additional per product charge by merchant has been add for large/bulky/heavy items. Any adjustment will show in cart and checkout)

Cashback Details

  • 8.0% Cashback

    • Business
  • 6.0% Cashback

    • Clothes
    • Home Store
    • Shoes
    • Sports and Fitness
    • Travel
    • Posters
    • Toys

Shipping and Return Policy

Standard Shipping

Address

Order By

Arrive

  • Continental US
  • Any time
  • 5-15 business days
  • Canada
  • Any time
  • 5-10 business days
  • Asia
  • Any time
  • 10-20 business days
  • Europe
  • Any time
  • 10-20 business days

Express Shipping

Address

Order By

Arrive

  • Continental US
  • 10:00 AM PST
  • 5-10 business days
  • Canada
  • 10:00 AM PST
  • 5-7 business days

Customer Service:

Phone: 416-367-4335

Customer Service Email: [email protected]

Store Conditions

* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for cashback on SHOP.COM.

Tax Info

Tax will be applied in the following locations:

  • AL,
  • AR,
  • AZ,
  • CA,
  • CO,
  • CT,
  • DC,
  • FL,
  • GA,
  • HI,
  • IA,
  • ID,
  • IL,
  • IN,
  • KS,
  • KY,
  • LA,
  • MA,
  • MD,
  • ME,
  • MI,
  • MN,
  • NC,
  • ND,
  • NE,
  • NJ,
  • NM,
  • NV,
  • NY,
  • OH,
  • OK,
  • PA,
  • PR,
  • RI,
  • SC,
  • SD,
  • TN,
  • TX,
  • UT,
  • VA,
  • VT,
  • WA,
  • WI,
  • WV,
  • WY

Soled Shipping and Return Policy

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Detailed Shipping Tables

Standard

Destination = Basic Delivery time and rates

Thank you for your order. For standard shipping, please expect delivery between 5-15 business days.

Shipping Time = Orders should arrive in 5-15 business days.

Order Total
Rate

$0.00 and up

$0.00

Destination = Canada

Thank you for your order. For standard shipping, please expect delivery between 5-10 business days.

Shipping Time = Orders should arrive in 5-10 business days.

Order Total
Rate

$0.00 and up

$0.00

Destination = Europe and Asia

Thank you for your order. For standard shipping, please expect delivery between 10-20 business days.

Shipping Time = Orders should arrive in 10-20 business days.

Order Total
Rate

$0.00 and up

$30.00

Express

Destination = Basic Delivery time and rates

Thank you for your order. For express shipping, please expect delivery between 5-10 business days.

Shipping Time = If you order by 10:00 AM PST it should arrive in 5-10 business days.

Order Total
Rate

$0.00 and up

$15.00

Destination = Canada

Thank you for your order. For express shipping, please expect delivery between 5-7 business days.

Shipping Time = If you order by 10:00 AM PST it should arrive in 5-7 business days.

Order Total
Rate

$0.00 and up

$15.00

Return Policy Details

What can I return? 

New, unworn items in original condition and original packaging may be returned within 30 days of delivery for a full refund. 

 

 

Return Instructions:

1. Send an email to [email protected] with your order number to request a return.

2. Pack your return neatly and safely in durable waterproof packaging.

3. Do not affix or tape anything to the shoe box. The shoe box is considered part of the product. If the box has been damaged or altered in any way, we reserve the right to refuse the return.

4. Ship your package using a tracked reliable shipping service and send us the tracking number once shipped.

 

*Please note that the customer will be responsible for all return shipping and duty fees. Soled/heel boy cannot be held responsible for return parcels that are lost, stolen, or damaged in transit. Items returned without their original box will be refused.

  

When will I get my refund? 

Refunds may take up to 3 weeks to process once the item has arrived at our facility.

 

Can I do an exchange? 

If you'd like to exchange an item, please return your original purchase as per our return guidelines and place a new order for the alternative item at your convenience.

 

Description

Soled Canada is an established and proud online retailer with a great assortment of brands and products for men and women.

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