For more than 20 years Cold Stone Creamery® been serving up the finest ice cream, cakes, smoothies, and shakes using only the highest quality ingredients, and of course, our signature process of preparing your custom creation on a frozen granite stone. But we're more than just serving up amazing ice cream. We're also in the business of making people happy. From our enthusiastic, singing crew members, to the shared laughter of a family enjoying an after-dinner treat - if it's making people happy, we feel like we're doing our jobs right. In Cold Stone Creamery restaurants across the world, our Crew Members hand craft our ice cream in small batches - one flavor at a time. They start with the highest quality ice cream, sugar and flavorings to make our ice cream fresh in each of our stores.

Q: When will I know the eGift card is valid?
A: You will receive a confirmation email from SHOP.COM within minutes of successful order placement.

Q: When will the eGift card recipient get the eGift card?
A: A second email from [email protected] with Redemption Instructions and URL will be delivered within 60 minutes*

Q: What do I do if I don't get a confirmation e-mail, or the recipient doesn't get their eGift card?
A: If you have issues receiving your email, send an email to [email protected]

Q: Can I return an eGift card?
A: There are no returns and no refunds on eGift Cards. SHOP.COM is not responsible for stolen or misplaced PINs.

* Redemption Instructions and URL are usually delivered in minutes or, at most, within 48 hours depending on additional order validation required by SHOP.COM or your Credit Card company.

Kahala Management, LLC is the issuer & sole holder of liability for this Card. Once activated, treat Card like cash. Valid only at participating US Cold Stone Creamery stores for in-store and possibly some online purchases. Card not refundable or redeemable for cash, except where required by law. Card carries no expiration date or fees charged by us. Further Card details available on our website. Use of Card constitutes acceptance of these terms and conditions. For balance inquiry, please visit a participating Cold Stone Creamery store or log onto www.coldstonecreamery.com. ©2023 Kahala Franchising, L.L.C. All rights reserved.