SHOP.COM Accessibility

We believe that everyone should be able to access and enjoy online shopping.

Our mission is to deliver the most compelling shopping experience for our customers, and that includes customers with special needs, such as hearing and visually impaired. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Contact & Support

For assistance while shopping or with placing an order, please contact us:

Phone: (toll free) 1-866-420-1709

Email: [email protected] Opens your default email application

Shopping Platforms

SHOP.COM offers two shopping experiences for your convenience. If you are on a mobile device, you can download the SHOP.COM mobile app to easily navigate and reach our most popular products quickly and easily. Our desktop site is fully responsive and provides a feature rich experience offering the same great experience directly from your browser.

Navigating Our Site

The SHOP.COM Marketplace offers a large selection of products in every major department category. When the page loads, you can cycle through our header menu to search, shop by department or sign-in to your account. To skip to the main content section, Shift + Tab on page load to reach the main content link to bypass the header content.

You can earn Cashback on your purchases from both our OneCart Stores and Partner Stores. All OneCart product options can be purchased directly through our shopping cart. We also search for products available from our Partner Stores that will link directly to the product or store front for purchasing, while still helping you to earn Cashback on your purchase when logged in to your account.

Our Search page will indicate OneCart Products in the main content area, along with Partner Stores offering products with your search term and listed by individual stores.

We offer several checkout options for convenience:

Express Pay – only available when your default shipping and billing information is set-up. Go to Express Pay Settings
Checkout as a Guest or Return User
3rd Party Checkout via PayPal, PayPal Credit.

Measures to Support Accessibility

SHOP.COM has made the following measures to ensure accessibility:

Accessibility is a part of our mission statement.
Assign clear accessibility targets and responsibilities.
Our Customer Support team is trained to assist users with disabilities.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) (opens in new window) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. SHOP.COM is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Accessibility Solutions and Tips

Device specific tips, applications and features to support vision, hearing, and mobility

Vision Assistance Technologies
- Screen Readers
  - Software that allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display.
- Screen Magnifiers
  - Screen magnifiers, or computer software packages that allow visually impaired users to increase the size of text, among other features, to improve visibility, have put the full range of computing power into the hands of people with vision loss.
- Contrast and Color Correction
Solutions by Platform and Device
Solutions by Browser
- Chrome
  - On Chrome, go to "Preferences", activate the "Show advanced settings" link, go to the "Web content" heading and change the "Font size", "Customize fonts" in other ways, or set default "Page zoom".
- Safari
  - On Safari, select "Preferences", "Appearance" tab, and then hit the "Select…" button next to the font fields.
- Firefox
  - On Mozilla Firefox, choose "Options", then "Content", then finally "Fonts & Colors".
- Internet Explorer
  - On Internet Explorer, go to "Tools", then "Internet Options", on to "General". From here, select "Colors, Fonts, or Accessibility".