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SHOP.COM Accessibility

We believe that everyone should be able to access and enjoy online shopping.

Our mission is to deliver the most compelling shopping experience for our customers, and that includes customers with special needs, such as hearing and visually impaired. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Quick Links to Each Section


Contact & Support

For assistance while shopping or with placing an order, please contact us:


Shopping Platforms

SHOP.COM offers two shopping experiences for your convenience. If you are on a mobile device, you can download the SHOP.COM mobile app to easily navigate and reach our most popular products quickly and easily. Our desktop site is fully responsive and provides a feature rich experience offering the same great experience directly from your browser.


Navigating Our Site

The SHOP.COM Marketplace offers a large selection of products in every major department category. When the page loads, you can cycle through our header menu to search, shop by department or sign-in to your account. To skip to the main content section, Shift + Tab on page load to reach the main content link to bypass the header content.

You can earn Cashback on your purchases from both our OneCart Stores and Partner Stores. All OneCart product options can be purchased directly through our shopping cart. We also search for products available from our Partner Stores that will link directly to the product or store front for purchasing, while still helping you to earn Cashback on your purchase when logged in to your account.

Our Search page will indicate OneCart Products in the main content area, along with Partner Stores offering products with your search term and listed by individual stores.

We offer several checkout options for convenience:

  • Express Pay – only available when your default shipping and billing information is set-up. Go to Express Pay Settings
  • Checkout as a Guest or Return User
  • 3rd Party Checkout via PayPal, PayPal Credit.

Measures to Support Accessibility

SHOP.COM has made the following measures to ensure accessibility:

  • Accessibility is a part of our mission statement.
  • Assign clear accessibility targets and responsibilities.
  • Our Customer Support team is trained to assist users with disabilities.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) (opens in new window) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. SHOP.COM is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


Accessibility Solutions and Tips

Device specific tips, applications and features to support vision, hearing, and mobility


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