Sephora is the largest online prestige beauty retailer with more than 2,000 stores worldwide in 30 countries. In the US, Sephora has nearly 400 standalone stores and almost 600 Sephora Inside JCPenney locations. Consumers can shop for over 25,000 products from more than 400 skincare, makeup and fragrance brands like Dior, Fresh, Jo Malone, Benefit, Urban Decay, Clinique and more.

Q: When will I know the eGift card is valid?
A: You will receive a confirmation email from SHOP.COM within minutes of successful order placement.

Q: When will the eGift card recipient get the eGift card?
A: A second email from [email protected] with Redemption Instructions and URL will be delivered within 60 minutes*

Q: What do I do if I don't get a confirmation e-mail, or the recipient doesn't get their eGift card?
A: If you have issues receiving your email, send an email to [email protected]

Q: Can I return an eGift card?
A: There are no returns and no refunds on eGift Cards. SHOP.COM is not responsible for stolen or misplaced PINs.

* Redemption Instructions and URL are usually delivered in minutes or, at most, within 48 hours depending on additional order validation required by SHOP.COM or your Credit Card company.

eGift Cards are redeemable only for merchandise sold in U.S. Sephora stores, on Sephora.com for U.S. orders only, through the U.S. Sephora App, or at Sephora concession store locations. Not refundable or redeemable for cash except as required by law. The value of this card will not be replaced if the card is lost, stolen, altered, destroyed or used without authorization. Does not expire. If your purchase exceeds the balance, you must pay the difference. You may not add value to an eGift Card. Card is issued by and is the obligation solely of LGCS Inc. You expressly release Sephora USA, Inc. and its affiliates other than LGCS Inc. for any and all liability with respect to this card. Complete terms and conditions (including arbitration agreement) are posted at www.sephora.com/giftcards. Purchase, use, or acceptance of this card constitutes acceptance of its terms and conditions, which may change. For store locations, orders, or card balance inquiries, please visit www.sephora.com or call 1-888-860-7897. All rights reserved.
To protect yourself against gift card scams and fraud, please visit www.sephora.com/giftcardscams.