SHOP(.COM) Now, Pay Over-Time

Q: What is Pay in Installments?

A: Pay in Installments is a new payment option offered by Shop.com that allows consumers to split the cost of a purchase into multiple equal payments over time through installment loans from lenders that participate in the Mastercard Installments Program.

Q: What are the benefits of paying in installments?

A: 'Pay in Installments' provides consumers with additional financial flexibility to spread the cost of a single purchase over time with a wide range of convenient repayment options. The consumer does not need to have an existing relationship with the lender or have a Mastercard to apply for a loan, and applying will not impact their credit score.

Q: Which items are eligible for Pay in Installments?

A: A 'Pay in Installments' banner will be displayed on product detail pages for items that are eligible for checkout with 'Pay in Installments'. The 'Pay in Installments' option will also be displayed at the payment page if the consumer's total cart size qualifies.

Q: What types of installment offers are available?

A: There are many different installments offers that a consumer may be eligible for, including zero-interest and APR with varying length of terms. The installment offers that are specifically displayed and offered to consumers are subject to the lender's policies. Shop.com does not have any input on what each consumer is eligible for.

Q: When is my first payment due?

A: The repayment schedule will be provided to the consumer directly from the lender. Depending on the lender and the offer selected, the first payment may be due at the time of purchase. The lender may also offer the option to automatically make future payments, so the consumer does not need to manually pay each time.

Q: What are the requirements of using Pay in Installments?

A: Consumers must be over 18 years of age, a resident of the U.S., hold an eligible Bank checking account/debit card to make future loan repayments, and meet specific credit eligibility terms to qualify. A complete list of requirements will be available in the loan application provided to the consumer during the checkout process.

Q: What is the minimum purchase amount to be eligible for Pay in Installments?

A: The minimum purchase amount eligible for Pay in Installments is $100.

Q: How does a consumer submit a return or cancel an order?

A: The consumer will need to contact Shop.com directly if they need to cancel an order or need to make a return. Shop.com will provide the consumer with additional instructions in accordance with its standard return policy. Once a return or cancellation has occurred, the lender will reconcile any repayments that have already been made.

Q: Who should the consumer contact if there is a question regarding an installment loan/application?

A: For more information on the terms of an 'Pay in Installment' loan or application, the consumer can contact the applicable lender based on instructions provided to them during the loan application process and/or through their loan confirmation email.