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Help Introduction

Welcome to our Help section at SHOP.COM. We want you to have a pleasant and successful visit with us. Below are some links to help answer questions you may have about using our site.

FAQs and Customer Service

Scan through these frequently asked questions to get a fast answer to some common questions. If you need more help or have questions about an order, please contact our customer service.

Navigation Tips

Here's how to find your way around SHOP.COM.

Search Tips

If you're having problems finding what you want or would just like some general tips to strengthen your search techniques, this section will help.

My Account

Here's all you need to know about setting up, managing and taking advantage of your personalized shopping account at SHOP.COM.

How to Purchase Items

Our shopping cart is smart, intuitive and makes ordering quick and easy. Find out how to use our shopping cart to speed your way through a painless and straightforward checkout process.

Shopping Services

SHOP.COM offers you convenient shopping services. Click here to find out what they are and how to use them.

eGift FAQs

With eGifts you can send a personalized set of gift choices to that special person - and have it delivered within seconds! Scan through these frequently asked questions to find out more.