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Detailed Shipping Tables

Standard

Destination = Basic Delivery time and rates

Your order will ship via UPS or USPS Ground Shipping

Shipping Time = Orders should arrive in 5-8 business days.

2 Day

Destination = Basic Delivery time and rates

Thank you for choosing (2) Day Shipping. Please be advised that we do require (1) business day processing prior to shipment.

Shipping Time = If you order by 9:00 PM PST it should arrive in 3-5 business days.

3 Day

Destination = Basic Delivery time and rates

Thank you for choosing (3) Day Shipping. Please be advised that we do require (1) business day processing prior to shipment.

Shipping Time = If you order by 9:00 PM PST it should arrive in 4-6 business days.

Can I cancel my order?
Unfortunately we cannot cancel the order. Once you receive your order you are more than welcome to return it, but our standard return policy will apply.

Can I return my order?
If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that:
We receive the returned merchandise within 30 days of receipt. Returns on holiday merchandise must be received either within 30 days of receipt or before the holiday to which it corresponds, whichever comes first.
AND
Merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.

What part of my order will be refunded?
The returned merchandise total will be refunded. Shipping charges are non-refundable.

Who pays for return shipping?
You will be responsible for shipping your order back to us. You can ship back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery.

Can I exchange my order?
To exchange your merchandise you need to place a new order with Christmas Central. Once a new order is placed, contact us and we will send you a pre-paid UPS shipping label. Use the label to return your original order.
Pre-paid labels can only be sent to the lower 48 states .
Note: if you do not place a new order with us and you use the pre-paid label we email you, the cost of return shipping will be deducted from your refund.
Original shipping charges are non-refundable

Can I exchange my order?

To exchange your merchandise you need to place a new order with Christmas Central. Once a new order is placed, contact us and we will send you a pre-paid UPS shipping label. Use the label to return your original order.
Pre-paid labels can only be sent to the lower 48 states .

Note: if you do not place a new order with us and you use the pre-paid label we email you, the cost of return shipping will be deducted from your refund.

Below is a link to our storefront where you can make another purchase:
http://www.shop.com/Christmas+Central-c101327-c+.xhtml

Where do I ship returns?

Christmas Central
Attn: Returns
85 Innsbruck Drive
Cheektowaga, NY 14227

Do I need a RMA#?
Christmas Central does not use RMA#’s

Do I have to include any paper work with my return?
Include a copy of your invoice with your contact information

How long until I receive my refund?
Generally return processing takes 2-3 weeks, during peak holiday season it may take longer.

What if there is a problem with my order?
Please promptly inspect items upon receipt, if there is a problem you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a Christmas Central representative.

Non-Returnable Items
Unless we made a mistake in your order the following items are non-returnable under any circumstances:

Giant Everest trees
Grand Teton trees
Food items
Patio furniture sets
Life-Size nativities
Clothing and shoes

How to contact us

You can contact us via phone: 1-844-329-5677 (or) 716-706-0320

Business hours are from 8:15 a.m. - 6:45 p.m. EST, 7 days a week, excluding holidays.