At Crate and Barrel, we pride ourselves on being an authority in home design with an expertise in entertaining by providing quality products, timeless designs and expert guidance.

Q: When will I know the eGift card is valid?
A: You will receive a confirmation email from SHOP.COM within minutes of successful order placement.

Q: When will the eGift card recipient get the eGift card?
A: A second email from [email protected] with Redemption Instructions and URL will be delivered within 60 minutes*

Q: What do I do if I don't get a confirmation e-mail, or the recipient doesn't get their eGift card?
A: If you have issues receiving your email, send an email to [email protected]

Q: Can I return an eGift card?
A: There are no returns and no refunds on eGift Cards. SHOP.COM is not responsible for stolen or misplaced PINs.

* Redemption Instructions and URL are usually delivered in minutes or, at most, within 48 hours depending on additional order validation required by SHOP.COM or your Credit Card company.

This Crate & Barrel Gift Card is redeemable for merchandise or services at U.S. Crate & Barrel or CB2 stores (including Outlets); at crateandbarrel.com, crateandkids.com or cb2.com; or by phone. This card may not be used as payment on a Crate & Barrel Credit Card or any other account. Purchases will be deducted from this card’s balance until the value reaches zero dollars. Funds on this card do not expire and cannot be redeemed for cash, except where required by law. Crate & Barrel is not responsible for lost, stolen, damaged or compromised cards, or any unauthorized use. Your acceptance or use of this card constitutes agreement to these terms and conditions, which may change at any time. Check your balance at crateandbarrel.com/giftcards or call 877.477.4567. For Customer Service, call 800.606.6458.