JCPenney, one of America’s leading retailers, operates more than 870 department stores throughout the US and PR. JCPenney offers a wide array of brands at smart prices including family apparel, home furnishings, fine jewelry, footwear, accessories and beauty products and services.

Q: When will I know the eGift card is valid?
A: You will receive a confirmation email from SHOP.COM within minutes of successful order placement.

Q: When will the eGift card recipient get the eGift card?
A: A second email from [email protected] with Redemption Instructions and URL will be delivered within 60 minutes*

Q: What do I do if I don't get a confirmation e-mail, or the recipient doesn't get their eGift card?
A: If you have issues receiving your email, send an email to [email protected]

Q: Can I return an eGift card?
A: There are no returns and no refunds on eGift Cards. SHOP.COM is not responsible for stolen or misplaced PINs.

* Redemption Instructions and URL are usually delivered in minutes or, at most, within 48 hours depending on additional order validation required by SHOP.COM or your Credit Card company.

PROTECT THIS CARD LIKE CASH. Redeemable for merchandise or services (excluding gift cards) in JCPenney Stores in the U.S. or PR and jcp.com. Not redeemable for cash except where required by law. May not be used to pay on credit accounts. Lost, stolen or damaged gift cards may be cancelled and replaced with a new gift card in the amount of the then remaining balance upon proof as required by JCPenney. Contact your local JCPenney Store for details. Card has no value until activated. No fees or expiration date. For Balance Inquiry or Customer Service, call 1-800-294-8804 or for Balance Inquiry visit www.jcp.com. All trademarks are property of their respective owners.