"I was very satisfied with my recent purchase. The quality of the product being accurately represented, the timeliness of the product getting to me, and the fact that the price of the product beat all competitors prices for the exact product."

- by Anonymous 

on January 3, 2005

"The product I chose was not available but I got a call back the next day, offering to replace my item w/one of higher value for the same price. The service was excellent but slightly expensive b/c of shipping but got it w/i 1-2 days!"

- by Anonymous 

on October 1, 2004

"It arrived in great condition & performs great. It took nearly a month to receive my order though & was only processed & shipped when I asked about the status."

- by Anonymous 

on November 16, 2004

"just one thing was frustrating to me was getting information on my order, other than that everthing was good."

- by Anonymous 

on September 7, 2004

"The shipping costs for the item was exorbitant."

- by Anonymous 

on November 21, 2008

"I was disappointed, and will not order a large item again."

- by Anonymous 

on October 26, 2004

"they should contact the customer to let them know when the shipment is expected, very poor at answering phone or e-mail inquires. product was ok, when we received it,"

- by Anonymous 

on October 18, 2004

"the order was delivered in a within a week. aj madison did call in advance. they wanted to deliver on sunday morning, which my customer did not want. they did reschedule for monday."

- by Anonymous 

on August 31, 2004

"Do NOT shop at this store. I bought a washer/dryer combo on 10/30/21. It was delivered and installed (2 wks), but they never credited my account with the commissionable points! I made sure I did everything right and even paid a little extra on this site than on Home Depot, because it offered 5% commissionable points instead of 1%. It took over 3 months for them to respond to Shop.com's inquiry when they said I used an outside coupon (I did NOT), or did not purchase through my shop.com site (I DID). I will NEVER shop at this store again and I will make sure none of my customers shop here either!"

- by TinaR 

on February 13, 2022

"After refusing the damaged item, they sat on my case for four days without calling me back. After I called, she tried to pressure me into accepting it. After promising to call the deliverymen about the damage and call me back, I have received no calls."

- by Anonymous 

on July 20, 2007

"orginal order placed 3/17. Item arrived damaged. They offered to send new one on 4/15. Now 4/28. Haven't received item or any communication. Just want the product or money back. Would never buy anything from them again! Beware!"

- by Anonymous 

on April 28, 2007

"No, I am not satisfied with this order. It too 3+ weeks for my order to arrive and I did not accept it. The trash compactor was not in the original Broan box, the protective film was not on the stainless steel and the frame was bent."

- by Anonymous 

on April 5, 2007

"I thought I had bought a dishwasher online (paid for it with my credit card, which was accepted) only to find out my great deal was no deal at all and had been an error on that site for sometime, according my call to the customer services. BAD EXPERIENCE"

- by Anonymous 

on August 10, 2005

"Never received anything. Reordered again this month still havn't gotten anything."

- by Anonymous 

on December 16, 2004

"I ordered a portable washer from them in Sept. It is now almost December and I have not recieved my order even after many messages I left. I think they should be removed from Shop.com!"

- by Anonymous 

on November 29, 2004

"I have not received my order as of yet! It was ordered on Oct 5,04.After 2 e-mails to your customer sevice dept.I rec. a phone call telling me that it was on backorder, this was approx. a month later.The time that all of this took was unsatisfactory."

- by Anonymous 

on November 8, 2004

"I was extremely unhappy with AJ Madisons customer service. I was also upset that my order sat at their office for 2 weeks before I called them to see what the problem was. I WILL NOT BUY FROM THEM EVER AGAIN."

- by Anonymous 

on October 11, 2004

"product was rep accu. did not rec in a timely manner. pack was not appr. buying from this cat again will depend on ajmadison if they can convince me that they have corrected their cs problems. i would greatly appre the op to exp. tb"

- by Anonymous 

on October 6, 2004