Hotels.com Reviews Shipping and Return Policy

3.0 out of 5 star rating.

(12) total reviews. Write a Review See Reviews

+ Up to 2.00% Cashback

Link Off Shop Now (opens in new window) Store conditions See Store Details ▼ See Less Details ▲

Hotels.com Reviews

3.0 out of 5 star rating.

(12) total reviews. Write a Review

Store Conditions

Cashback/rewards will be credited only for completed, eligible hotel stays. Please note that due to COVID-19, there may be a delay in your Cashback/rewards being credited to you. We appreciate your patience during this time and will update when we can.

Deals apply to online purchases only and may not apply to all purchases. Packages, flights, orders made with coupons, or any other line of business except completed hotel stays is non-commissionable. Gift cards being purchased & redeemed are non-commissionable. Reservations must be placed from Valid addresses in USA or Canada. Bookings and completed stays with a coupon code are non-commissionable. In order to receive the highest cash back rate users must opt out of receiving Hotels.com Rewards, or purchase as a guest.

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* Deals apply to online purchases only and may not apply to all purchases. Coupons and/or promotional codes found outside of SHOP.COM, either from the retailer or from a third party, may not be eligible for cashback on SHOP.COM.

Hotels.com Reviews

3.0 out of 5 star rating.

(12) total reviews. Write a Review See Reviews

Write a Review

"I never travel without first stopping here, at Hotels.com -- Cash Back, Great Deals, free nights program. This is a must for any traveler."

5 out of 5 star rating.

- by RonaldC 

on December 19, 2015

"I have always reliably gotten cash back, plus 10 nights gets you a free night. For those that don't use one hotel chain, this still gives one the benefit of free nights. Not sure what happened with others. Customer service has always been good. I use them for business and have 4 free nights earned in the last year."

5 out of 5 star rating.

- by Anonymous 

on March 30, 2015

"I use them for business travel and they have been first rate--hotels in the cities that I need to stay in, convenient bookings and business write off on my taxes! As a self employed business owner this makes me happy!"

5 out of 5 star rating.

- by AmyB 

on March 16, 2015

"totally agreed,. gerat service, great deals! why would I not use this service, cash back and free nights!!"

5 out of 5 star rating.

- by chwenl 

on April 16, 2012

"Rates are great, and you get 1 FREE night for every 10 nights, so it is like getting a 10% discount + cashback. I have used their customer support a couple times and been VERY impressed. They really treat you right!"

5 out of 5 star rating.

- by Anonymous 

on January 18, 2012

"I use Hotels.com always because of the way I travel for business and a client pays, yet I get a free room every 10th stay. However, very very slow in giving the Cash back. I would rate higher as far as the service from them, but they only get 3 stars because of the slow credit for cash back."

3 out of 5 star rating.

- by BarbaraD 

on June 30, 2015

"I can always find competitive room rate at this site. However, Hotels.com is slow in paying cashback."

3 out of 5 star rating.

- by Anonymous 

on August 13, 2012

"Hotels.com promises to give you the lowest price and even has a price watch. I signed up for it after I made a reservation but they never gave me the lower price, even after I complained they never responded. In addition, the hold back the cashback I earned even though they were paid upfront weeks before I fulfilled the reservation. To me, that's fraud and MA ought to pay up front and collect from the store instead of 'floating' our earned money. They can always debit future cashbacks like they do for returns. Since they have our credit card numbers they'll always get their money regardless but we'll get our cashback in a timely manner. As of now I not at all thrilled with hotels.com and will probably never use them again. As for MA, I'm close to dumping them too."

1 out of 5 star rating.

- by Anonymous 

on January 2, 2013

"The rate is nowhere near competitive, and no cashback after stay was completed."

1 out of 5 star rating.

- by JieC 

on September 3, 2012

"Denver"

0 out of 5 star rating.

- by Anonymous 

on December 9, 2014

"competitive rates, cash back is no problem, plus free credit every 10 stays. Been using them for my business bookings without an issue."

0 out of 5 star rating.

- by Anonymous 

on June 1, 2014

0 out of 5 star rating.

- by Anonymous 

on May 17, 2013

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Description

Hotels.com gives travelers one of the widest selections of accommodation on the net, including both independent and major chain hotels as well as self-catering in over 240,000 properties worldwide.  Gift card redemption not eligible for commission.

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